Our Commitment
At V.Vegas, gambling is meant to be fun. For most players it is, but we know that for a small number of people it can become a problem. That is why every account on our platform comes with a full suite of player-protection tools, and our support team is trained to spot and respond to early warning signs.
If at any time you feel that your play is no longer under control, please use the tools described on this page or contact our support team at [email protected]. There is no judgement, and your request will be handled with full discretion.
Player Protection Tools
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit. Limit increases take effect after a 24-hour cooling-off period.
Loss Limits
Cap your maximum net loss across a chosen time window. Once reached, no further bets are accepted until the period resets.
Session Limits
Choose how long a single playing session can last. When the limit is hit, you are automatically logged out.
Reality Checks
Receive an on-screen reminder every 30 or 60 minutes that shows time spent and net result for the current session.
Time-Out
Take a short break of 24 hours, 7 days, or 30 days. Your account is locked for the chosen period; no logins or bets are possible.
Self-Exclusion
Block your account for 6 months, 1 year, or 5 years. Once activated, self-exclusion cannot be reversed before the period ends.
All tools are available inside your account under Settings → Responsible Gambling. Reductions take effect immediately, while any request to increase a limit is held for a 24-hour review period.
Quick Self-Assessment
If two or more of the following apply to you, it may be time to reach out for help:
- I gamble with money I cannot afford to lose
- I borrow money or sell things to fund my play
- I keep gambling to win back what I have lost
- I lie to family or friends about how much I play
- Gambling is affecting my work, studies, or relationships
- I feel anxious, irritable, or depressed when I cannot play
Strict 18+ Policy
V.Vegas is an adults-only platform. Anyone under the age of 18, or under the legal gambling age in their country of residence, is strictly prohibited from registering or placing bets. We perform age and identity checks during KYC, and any account found to belong to a minor will be closed and any winnings forfeited.
Parents and guardians are encouraged to use parental control software such as Net Nanny or FamiSafe to keep gambling content out of reach of children.
Where to Get Help
If you or someone you know is struggling with problem gambling, the following independent organisations offer free, confidential support 24 hours a day:
GamCare
Free advice, support and counselling.
gamcare.org.uk
Gamblers Anonymous
International self-help fellowship.
gamblersanonymous.org
BeGambleAware
Information, advice and treatment referrals.
begambleaware.org
Gambling Therapy
Global online support service in multiple languages.
gamblingtherapy.org