Contact Channels
- Live Chat: Available 24/7 inside your account — fastest way to get help.
- Email: [email protected] — response within 24 hours.
- Compliance & KYC: [email protected] for verification document processing.
Frequently Asked Questions
How do I verify my account?
After signing up, submit a valid government-issued ID and a utility bill or bank statement no older than 90 days. Verification is usually complete within 24 hours.
I forgot my password — what do I do?
Click "Forgot Password" on the login page and follow the reset steps sent to your email. If you don't receive an email within a few minutes, check your spam folder.
Where is my bonus?
Welcome bonuses are credited after a qualifying deposit. If it hasn't appeared within 15 minutes, reach out to live chat with proof of deposit and we'll sort it immediately.
Can I change my account currency?
Account currency is set at registration and cannot be changed afterwards. Contact support if you need assistance with a specific currency.
How do I set self-limits?
Go to the Responsible Gambling section in your account to set deposit limits, session limits, or request self-exclusion. Changes take effect immediately.
What languages does support cover?
Our team handles queries in English, Polish, Finnish, German, Hungarian, Norwegian, Italian, Spanish, Czech, and Portuguese. Responses in other languages may take slightly longer.
My withdrawal was declined — why?
Common reasons include incomplete KYC, unmet wagering requirements, exceeding daily limits, or a withdrawal method that doesn't match the deposit method. Contact support for the specific reason.